Privacy Policy
At Core Internal Medicine, we are committed to protecting the privacy and security of our patients. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services. We prioritize the confidentiality of your data and ensure compliance with all applicable privacy laws, including HIPAA.
Information We Collect
We collect the following types of personal information to provide you with quality care and improve our services:
- Contact details: Name, email address, phone number
- Medical information: Health conditions, treatment history, prescriptions
- Appointment details and communication records
How We Use Your Information
We use your personal information for the following purposes:
- Scheduling and managing your appointments
- Providing medical treatment and managing your health records
- Communicating important updates, reminders, and follow-ups
- Sending SMS or text messages for appointments, care coordination, reminders, and administrative updates
- Processing payments and insurance claims
- Improving our services through feedback and analytics
SMS/Text Messaging
If you provide your mobile phone number, we may send you SMS or text messages related to appointments, care coordination, reminders, and administrative updates. Message frequency may vary. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out of receiving text messages. For assistance, reply HELP or contact our office using the contact information below.
Consent to Receive SMS Messages
By providing your mobile phone number through our website, patient portal, appointment scheduling system, or during registration, you consent to receive SMS or text messages from Core Internal Medicine for appointment reminders, care coordination, administrative updates, and related healthcare communications. Consent to receive SMS messages is not a condition of receiving medical care.
Data Protection
We implement strong security measures to protect your personal information,
including:
- Encryption of sensitive data
- Secure servers for storing medical records
- Access controls to ensure only authorized personnel can view your data
Sharing Information
Your information may be shared under certain conditions:
- With insurance companies to process claims
- With third-party service providers (e.g., lab services) involved in your care.
- SMS consent and phone numbers are not shared, sold, or disclosed to third parties for marketing or promotional purposes. Text messaging data is used solely to support patient communications and healthcare operations.
- We may use third-party service providers, including Zoom Video Communications, Inc., to support virtual visits and SMS messaging services. Zoom acts as a service provider and processes personal information only on our behalf and in accordance with our instructions, applicable laws, and HIPAA requirements. Zoom does not use patient information for its own marketing purposes.
Zoom Privacy Statement - To comply with legal obligations or government authorities when required by law
Your Rights
You have the following rights regarding your personal data:
- Access: You may request a copy of your personal information.
- Correction: You can request that we correct any inaccuracies in your data.
- Deletion: You may request the deletion of your data, where applicable.
Data Retention
We retain personal information only for as long as necessary to provide services and comply with legal and regulatory requirements.
Cookies & Tracking
Our website uses cookies to enhance user experience and gather analytics data. Cookies help us understand how you interact with our site and improve functionality. You can disable cookies in your browser settings if you prefer.
Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites.
Changes to Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any significant changes via email or by posting a notice on our website. Please review this policy periodically for updates.
Contact Information
If you have any questions or concerns regarding your privacy or this policy, please get in touch with us at:
Email: coreinternalmed@protonmail.com
Phone: 346-261-4238